Terms and conditions

Sam Speaks

These terms cover the Sam Speaks app and website, and the readings booked through them. By making an account or booking a reading you agree to them.

Who we are

Sam Speaks provides tarot readings, numerology and related guidance, given by Sam. Payments are processed by Payfast; we never see or hold your card details.

What we provide

• Live one-to-one readings with Sam, over Zoom, WhatsApp video or in person, at a time you book.
• Credits, bought outright or included in a monthly plan, which pay for those readings.
• Free content in the app: the card decks, numerology, a daily card, and Sam's short video messages.

Readings are for guidance

Readings are given for insight, reflection and entertainment. They are not medical, legal, financial or psychological advice, and they are not a substitute for professional help. You remain responsible for your own decisions. Readings are for adults: you must be 18 or over to book one.

Bookings, credits and plans

• A booking is confirmed once payment or a credit is applied to it.
• Credits run to the end of the month in which they are given and do not carry over.
• A monthly plan renews each month until you stop it. A yearly plan is a commitment for twelve months and then renews for another year unless you cancel before it ends.
• We tell you 90, 60 and 30 days before a yearly plan renews, and show the price for the coming year.
• Prices may change. A change never affects a plan already running: your price stays as agreed until your renewal.

Being there

Please join at the time booked. If Sam has to cancel or move a reading, you may choose another time or have the credit or payment returned in full.

Your account

Keep your password to yourself; you are responsible for what happens under your account. You may delete your account at any time in the app under You, or from the delete my account page.

Behaviour

We may refuse or end a reading, and close an account, where someone is abusive to Sam or misuses the service. Where a reading is refused through no fault of yours, the credit or payment is returned.

Content

The app's words, artwork and recordings belong to Sam Speaks and may not be copied or resold. Anything you write in your journal or messages stays yours.

Liability

Nothing here limits any right you have under the Consumer Protection Act or other South African law. Beyond that, our responsibility is limited to what you paid for the reading concerned.

Law

These terms are governed by the law of South Africa.